Integration
iVOCS integrated means that bits and pieces fit together in well designed products and solutions. Integrated communications is for iVOCS the integration of multiple modalities such as Telephony, Voicemail, Messages, Chat, Email, Address book, Fax, SMS, Documents, Tasks, Agenda, Notes.
Business processes and communications are integrated in customer relation management solutions like i2CRM.
Mobility is inherently integrated in the iVOCS products and solutions.
Internet capabilities like virtualization are integrated. For example i2Pack can be used in both on-site and in hosted solutions.
Solutions offered by iVOCS have an integrated management application that configures and monitors the components of the system. Integrated support means that the products and solutions have hooks for efficient support from iVOCS or one of the iVOCS partners.
Integrated dependability means that features like fault redundancy, security, quality of service are an inherent part of the iVOCS products and solutions.